I am experiencing a problem retrieving a batch from payables (V. 6.8B 040506) into bank rec (V. 6.8B (040625) for one of our companies. The other companies are working fine. When bank rec is started it indcates a payables batch is ready to be retrieved. When we go under maintenance, it shows 1 batch to be retrieved. We hit retrieve and and it looks like it is going to start retrieving, but nothing happens. We have to hit close to cancel. Any idea what is up?

thank,

Ken

Hi Ken,

I don't know what is happening here. Because other companies are working OK, I would say that the installation of the programs is fine and the issue is related to something specific in the data. Check data integrity in both AP and BR. Make sure the bank integration is set up correctly in BR, especially that a BR bank is set to 'receive' the transactions posted to that AP bank.

If the batch has been created and is recognized as existing from BR (as you indicated), then AP is likely doing what it needs to, and you should focus your energies on the BR side of things for integration.

Hi Ken,

What version (with date) of BankRec are you running? Current Version is 6.8B (041130)

V. 6.8B (040625)

Well at the very least, you should probably get the BankRec service pack.